Privacy Policy

Privacy Policy - Het Koffiepaleis

Version: April 2026

Het Koffiepaleis highly values your privacy. In this privacy policy, we explain what personal data we collect, why we do so, and what your rights are.

This policy applies to all visitors and customers of:
www.hetkoffiepaleis.nl

1. What data do we collect?

1.1 When using the website

When you visit our website, we automatically collect:

IP address
browser and device data
time zone
cookie data
browsing behavior on our website

We do this using cookies and similar technologies such as:

analytics cookies (Google Analytics)
marketing cookies (Google Ads remarketing)

1.2 When placing an order

When you place an order, we collect:

name
billing and shipping address
email address
phone number
payment details (via iDEAL and WERO)

1.3 Marketing and contact

When you sign up for marketing or contact us:

email address
name (if provided)
email interaction (via Mailchimp)

2. What do we use your data for?

We use your data for:

Orders

processing and delivering your order
processing payments via Mollie
sending confirmations and invoices

Customer Service

communication about your order
answering questions

Marketing (only with consent)

newsletters and offers
abandoned cart emails
personalized advertisements

Analysis & optimization

improving our website
analyzing usage (Google Analytics)
measuring advertisement performance

Fraud prevention

checking for misuse or fraud

3. With whom do we share your data?

We only share data with necessary partners:

Shopify - webshop platform
Mollie - payments
PostNL, DHL, and DPD - delivery
Mailchimp - email marketing
Google - analytics and advertisements

These parties process data on our behalf or as independent data controllers.

4. Cookies and tracking

Our website uses cookies for:

basic functionality
analysis (Google Analytics)
marketing (Google Ads remarketing)

Upon your first visit, we request consent via a cookie banner.

You can always disable cookies through your browser settings.

5. Personalized advertisements

We use Google Ads to display advertisements that match your interests.

You can opt out via:
https://www.google.com/settings/ads

More info:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

6. Transfer outside the EU

Some of our partners (such as Google and Mailchimp) are located outside the EU.
We ensure that data transfer takes place in accordance with applicable regulations, such as Standard Contractual Clauses (SCCs).

7. Retention periods

We do not retain data longer than necessary:

Order data: 7 years (legal obligation)
Account data: maximum 2 years of inactivity
Marketing data: until unsubscribe
Analytics data: maximum 14 months

8. Your rights

You have the right to:

access your data
correct it
have it deleted
object to its use
transfer data